The Basics of Emotional Intelligence
- Establishing a common definition of Emotional Intelligence (EI)
- The business case for Emotional intelligence – the link between EI and profit
- The emotional competence framework – 4 core areas and 12 competencies of EI
Self-awareness – the Key to Emotional Intelligence
- The importance of accurate self-assessment
- The difference between our intention and our behaviour
- Balancing your brain’s internal advisors: Emotional, rational, intuitive and instinctive
- Strategies to increase self-awareness
Self-Management
- Expanding your range of behaviours for personal effectiveness
- Achieving greater control and flexibility of your emotional responses
- How to handle feelings like anger, pessimism and envy
- Being a ‘mood hoover’ or a ‘radiator’
- Using the Circle of Control to manage your energy
- Determining your strengths and areas for improvement
Social Awareness
- Reading the emotional landscape
- Recognising and valuing the emotions of others
- Expressing authentic thoughts and feelings
- Developing political savvy
Becoming an Emotionally Intelligent Leader
- Using a flexible leadership style
- Mentoring and coaching your team
- Influencing effectively – staff, colleagues, clients, stakeholders
- Dealing with difficult people and situations
- Managing conflict
Building an Emotionally Intelligent Team
- Increasing staff engagement
- Creating the climate for excellent performance
- Managing conflict in a positive way across a team
- Facilitating emotional honesty and trust
Action planning
- Identifying steps to develop your Emotional Intelligence in practice
Optional 360˚ assessment of Emotional Intelligence
Delegates have the option to complete a 360˚ assessment on Emotional Intelligence. This includes a full report, action points and ways to increase Emotional Intelligence, plus a one-to-one coaching session with one of our experienced coaches before the training course.